Return Policy

 

ShipShop.pk offers you 3 days replacement/checking warranty on every transaction, Whether it’s in manufacturer’s warranty or not.

This replacement warranty offers you just to make you satisfied at the time of purchasing & to put you on the safe side. Customer can check the product in 3 days which starts from the day of delivery. You can replace the product only if there was something wrong with the product at the time of delivery.

Before applying for replacement, read the  warranty terms and conditions as mentioned below:.

(For Fashion Categories)

— ShipShop.pk doesn’t offer exchange on the purchase of any merchandise (any product from Men & Women Fashion) Except Footwear but with 30% deduction.

— ShipShop.pk offers replacement on all the merchandises i.e. Size, Color (Men & Women – Clothing and Footwear).

Terms & Conditions:

Pictures and Specs of the products are being provided from Manufacturer/Distributor.

Quality control can stop the product before & after shipping if found inappropriate in any sense for customer to avoid further inconvenience that is why the contract between us will not be formed until you received the product.

Exchange & Replace:

ShipShop.pk is not liable to replace and exchange a merchandise if found used or damaged.

It’s the liability of the customer to send the merchandise back in its original packing as was received. The customer has to bear the shipping charges.

(For Other All Categories)

— Please keep your purchase receipt which will be issued by ShipShop.pk.
The receipt must be presented together with the warranty when making a claim within 3 days of warranty. If the receipt is not presented, then no claim would be entertain.

— Please make sure proper packing of product, to ensure that no damage occurs to product during transit, box of the product must be in the same condition as receive, and box must contain the following:

-Complete contents as received

-Detail note regarding the issue

-Invoice / Purchase receipt

— In the event that the goods requiring repair under warranty, the owner is responsible for the cost of transportation. While in the transit the goods are at the owner’s risk.

— In the event if no identical Product is available for replace, ShipShop.pk has the right to replace the product with any product of equal capacity, or offer the customer the choice of other products which can be upgraded also & incur an extra cost.

— This replacement is only possible if the product has any defects or has any differernce from the order. All defective products will be replaced. This warranty does not extend to accessories. This warranty does not cover LCD and Batteries or any other consumable items.

— This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation or operation, lack of reasonable care, loss of parts, tampering or attempted repair by a person not authorized by the distributor.

— The warranty will not apply if the factory-applied serial number or seals has been altered or removed from the Product.

— The warranty will not apply if damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, miss-adjustment of customer controls, use on an incorrect voltage, power surges and dips, voltage supply problems, tampering or unauthorized repairs by any person, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or any object in the Product.

— In case if any customer doesn’t want to take the same product which he has ordered or not satisfy with the product purchased then customer can replace the purchased product with any other product mentioned on the website. In this case, customer needs to afford only with the deduction of 30% replacement charges. These charges would be deducted on the invoice amount of same transaction. Hence, this policy will not apply if the products cost more than Rs.25,000.